What are your delivery timelines?
Orders are processed and dispatched within a few business days. Standard delivery within India takes approximately 7-10 business days depending on your location. International orders typically take 10-15 business days to arrive. Orders shipping to Nepal typically take 10-15 business days as well, at a separate, lower shipping rate than the rest of the world. Express shipping is also available within India for faster delivery.
How do I track my order?
Once your order is dispatched, you will receive an automated WhatsApp message of your shipment.
Also, in the main menu section, click on "Track your order" and enter your order number and email id, and then click on "Track" to see you order status.
Note: After you place an order, we take a few days for handling and packaging.
In case of any queries you can contact us through WhatsApp chat button on our website.
How do I contact you?
You can directly chat with us through WhatsApp chat button on our website.
Contact number: +91 7398300939
Email id: thehandlooms@gmail.com
Which and all courier service you use?
1. Delhivery
2. Fedex
3. Bluedart
4. DTDC
Do you offer Cash On Delivery?
Yes, we do offer Cash On Delivery.
Note: COD is limited upto the order value of Rs.25000/-. A COD handling fee of Rs.99 applies to orders paid via Cash on Delivery; this fee does not apply if you choose to prepay online.
Can I visit your Warehouse for purchasing?
Yes, you can visit our warehouse.
Address:
THE HANDLOOMS
B12/112-J-2-N
Bhelupur
Near IP Vijaya Mall
Varanasi-221001
+91 7398300939
thehandlooms@gmail.com
What is AWB number?
AWB number is the tracking ID of your order. Using which you can track your order from the official website of the courier company in which your product is put in transit.
Do you provide Silk Mark for pure silk sarees?
Yes, we do provide certified mark of purity.
What is your return or exchange policy?
Return or exchange requests are accepted within 5 days of delivery. To start a return, send us a WhatsApp message from the chat button on our website with your order number, the reason for returning the product, and a photo of the product. Returns cannot be initiated for sarees if the blouse has been stitched.
Will I get a cash refund?
Refunds are issued as store credit that can be used for any future purchase, rather than a cash refund. We will confirm this by email once your return is processed.
What happens if my custom stitching or blouse fitting comes out wrong?
If you are dissatisfied with a customized product, we will make alterations at no extra cost. If alteration is not possible, we will replace the product, or you may choose an alternate product of the same value. There are no cash refunds or replacements for customized products beyond this process.
Why might the saree color look different from the website photos?
We put in special effort to publish true-to-life product photos, but digital photography has limitations. Lighting, monitor settings, and camera conditions can cause colors, especially blues, greens, and iridescent shades like orange, bright pink, and purple, to look slightly different from the actual product. Pale colors like off-white, white, grey, and cream can also vary depending on studio lighting at the time of the shoot.
Who pays for return shipping?
Customers within India do not have to bear shipping expenses for returning a product. For international customers, return shipping costs must be borne by the customer.